Making your customer happy over a call by your service requires professional skill sets. Customer trust the agencies and wants to talk to the agents, who can provide a solution to their problems. A product trained professional always feels motivated, confident and remain productive for the organization as compared to the unskilled agent.That’s why it becomes necessary to provide quality training to the agents to meet the customer expectations. We our one of the top solutions based training providers company in UAE.
We at Teleservices in Dubai do not just train your agents and managers on basic skills, but we also groom them on interpersonal skills.
Our Call Centre Training will include
- Our call center training program classes will help your agents to develop their sales skills. Our expert trainers will guide them on how to acquire new customers, generate revenue while retaining the existing customers.
- Quality monitoring and assesment program classes will help the participants to measuer the quality and performance of their current program and adjust them them if necessary to meet the process SLAs.
- Cross selling and Up selling program classes will train the agents on the techniques to build rapport with the potential customers and reduce call escalation rates.
We update our call centre training courses time to time with the changing trends to keep up with industry challenges. Our international call center training service experience and professional attitude have benefited our customers and their companies in reaching an envisioned goal for their business. Our company has round the clock assistance to serve you.
So if you are looking for a best solutions based training providers then feel free to contact us on +971 4331 1463 and get enrolled in our services.