Articles | teleservices

Who is the Number 1 Call Centre Company in the Middle East to Trust?

The Teleservices Company is widely recognized as the leading call center company in the Middle East. They offer a range of call center services, including call center operations, IT services, and back office support. The Teleservices Company has a strong...

Building a Better Team: The Impact of Management Skills Training Dubai

The rapid business environment of modern times relies heavily on call centres for delivering customer service. Call centres represent the first point of contact for company customers who handle support requests and sales orders in addition to technical support and...

The Role of AI in Modern Call Centers: Enhancing Customer Experience

The way the businesses are constantly expanding there is a need to keep up with the customers. In this aspect, it is important for you to note that the last decade has been an important sphere for technological advancements. The...

Effective Call Center Management: Tips from Industry Gurus

For people not experienced in managerial roles, managing contact centres might seem like sipping from a firehouse due to its numerous moving pieces. You may be an agent hoping to advance in your career or currently in contact centre management...

Benefits of Outsourcing to Call Centres

The deliberate choice to hire and oversee a third-party service provider to handle your company's communication needs is known as contact centre outsourcing. The outsourced supplier oversees performance under your brand name, employs and educates call centre operators, and maintains...

How Can Call Center Outsourcing Help Businesses Save Time and Money?

By reallocating assets through call center outsourcing, businesses can streamline their operations, upgrade client fulfilment, and eventually accomplish cost savings. Outsourcing may be a prevalent business technique, including designating specific assignments or operations to outside service suppliers. Call center outsourcing...

Different types of call centre services

Customer service centres have become an essential part of the present-day world. These call centres provide critical services to their clients and regular customers by clearing doubts and answering them. People working at these call centres have complete knowledge about...

Top 5 – Functions of a Contact Centre

A multitude of companies across the globe is dependent on call centre operations for answering the calls of their customers or promoting their business to the customers. And as we all know, all the professionals use the phone as a...

Top 5 Benefits of Outsourcing Call Center

The Government agencies and Fortune 500 enterprises are required to stay on the bedrock on core competencies, so these kinds of big organizations are often seen to outsource call centre functions to experienced service providers. The outsourcing call center is...

Ways to Ensure Business Continuity for Call Centers during COVID-19

The novel coronavirus has led to a global crisis, bringing millions of people under its throes. The COVID-19 is also seen to e having a severe impact on the global economy, bringing a multitude of businesses across the globe to...