Articles | teleservices

Best practices for call center agent training

Dubai has always been a hotspot for business because of the several factors that support growth in this city. Call centers also are renowned for providing beneficial services here. Every call centre depends on the efficiency of their employees. Call centre training is an important agenda for a new call centre set up and now you can have the privilege of getting professional training for your employees in Dubai itself.

The skills your call center training should focus on

The training provided to all the employees manages to prepare them for better performance in their workplace. It is really necessary to teach a few basic skills to all the employees so that they get the morale to work efficiently and achieve all their targets. In the case of the call center industry, it is always advisable to opt for the leadership skills training as it provides an edge to the employee stability. There are a few other courses as well which would help to improve you at the workplace.

Is Management Skills Training Beneficial For Fresher Candidates?

Fresher candidates go through a lot of struggle while getting a proper job in the market. A lot of things matter in the procedure of procuring the best career options. It has been witnessed that many companies tend to prefer the candidates who have some kind of extra skills and talents to survive in the competitive job market.
Read More

The importance and impact of leadership training

A person needs to be a good leader in order to blossom in his area of work. He should be able to perform his role and communicate with his team members for mentoring the employees. So, Leadership training plays a very major role in the development of an individual. To work in the most efficient manner, an individual need to undergo proper Leadership Skills Training as it will help them to provide a more efficient service.

Effective Ideas to Increase Productivity in Your Call Center

For making your call center agents more efficient and effective in their niche, there are several management training courses which can be conducted. This training helps in improving the quality of work. Apart from it, the management skills training helps in moulding the employee’s mind and getting them to reach their goals and targets easily. There are a few great ideas which can help you to increase the productivity of your call center.

Call Center Training: The Do’s and Don’ts of Training

The expectation which is placed on the employees of the call center is very high. The individual should be well-versed in his job of answering the phone quickly, resolving issues in an efficient manner and owning enough product knowledge. So, the employers hire the employees on the basis of both soft skills and their technical skills. It can be said that on the basis of these soft skills, the seeker of one job differs from the other one in the corporate sector.

Main Keys To Improving Your Team’s Customer Service Skills

These days, the employers pay more attention to the soft skills of the individual. Along with analytical brilliance, the employees of call centers and KPOs should also own customer service skills to serve the customers in the best manner. There are many management and leadership courses which can help the person to become suitable for the job requirement of the corporate world. The customer service training courses include providing courses related to management, skills of leadership and customer service skills.

Major Secrets Every Manager Should Know

A manager may be new to the role or might be working in the sector for most of their career. Whatever the situation is, the role of a manager is vital for a company. In most cases, just after promotion an employee looks for a piece of advice about what to do. Learning is the best thing you can do if you are working in a managerial domain. No one is a born leader; you have to develop it over time. Development is usually successful after few mistakes. But there some things you can learn without making those mistakes by yourself.

Five Soft Skills Every Management Needs to Practice to Achieve Success

The employers are now focussing more on the soft skills of every individual. On the basis of this, one job seeker stands different from another in the corporate world. Employers are now hiring those people who have strong soft skills besides good technical skills. Analytical brilliance in technology is not enough to make a person worthy now in this competitive world. Otherwise, without skills in people management, leadership skills, and emotional intelligence, it becomes difficult for anybody to achieve success in the workplace now.

The Ultimate Guide to Training for Customer Service

Customer service helps you to connect with your valuable customers on an entirely different level. You can turn your customer service to your advantage to make it a success with innovative tools and ideas. When you go into a shop or purchase online, the first thing you notice is customer service and reviews. Therefore when you execute your customer service skills perfectly on the customers you get to establish a stable relationship.