The Company was founded in 2000 by Dr. Ahmad Tahlak

Call Center In Dubai

In the year 2000, Dr. Ahmed Tahlak founded the company, The Teleservices, Dubai, UAE. Here you would get all your solutions for call centre procedures. The Teleservices Company is based in Dubai, efficiently providing all the call center services worldwide. Moreover, it is one of the most popular call centres of the country. Being an ‘ambitious UAE national, Dr. Ahmed Tahlak had an embarking experience in this particular industry. He was basically known as the ‘CALL CENTER GURU‘. His guidance is what gave this company that required edge in the form of expert professionals.

Get Your Call Center solutions with the TeleServices Company Dubai

We basically offer consultancy services and procured training and courses in customer service skills development, leadership skills, and management. We also thrive as the best solution providers for any managerial and technical problems that the companies face nowadays. Due to our expertise in various fields of the industry, we have been successful in emerging out as one of the top pioneering teleservices company in UAE.

In order to train the BPO employees for their job, it is very important to provide them with the complete knowledge of the various products and procedures involved in the job. Proper training and sound knowledge from the trainers would make the customers feel that they are actually talking to somebody who knows about their problems as well as the solution to those problems. Therefore, the training programs for call center employee act as a vital aspect of their career and personal development.

Call Center Solutions

As an institute, we are also the solution providers for the best works like B2b and B2C marketing. B2B marketing is basically a practice of selling products or specific services to various other companies that further resell them or use them to manufacture or improvise their own products or work systems. Moreover, if we talk about B2C marketing, then it is a business strategy of promoting different products among the potential customers. Our appeal in the International market has helped us in gaining this particular position in the industry where we can help out the other companies in their marketing strategies through our expert trainers.

Call Center Companies in Dubai, UAE

The Teleservices Company is the ideal source to outsource the works of your company. You can contact us for professional programs on outsourcing facilities by taking the help of BPOs and tend to retain a strictly professional attitude. As an outsourced agent, you can put up your employees to an external service provider just to handle the call volume overflow in the most efficient manner.

This would be a boom for your customer service skills as well. Moreover, you can also opt for outsourcing a particular department in order to provide the best support for your specialized calls.

Therefore feel free to connect and contact us for all your B2B and B2C marketing and Call centre in Dubai. Our experience in the top International market and our professional edge would be beneficial for the companies to reach out to their customers.

Call Center Services in Dubai, UAE
500+

Happy Clients

25

Years in Business

95%

Repeat Business

750+

Success Stories

Your own customer service team, at a fraction of the cost.
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Testimonials

"I am thankful that we found LEVENBERT ACADEMY as a partner for training. The organization, contents and instructors are much better than in any company we had experience with before."

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Benefits of Outsourcing to Call Centres
Benefits of Outsourcing to Call Centres

The deliberate choice to hire and oversee a third-party service provider to handle your company’s communication needs is known as contact centre outsourcing. The outsourced supplier oversees performance under your brand name, employs and educates call centre operators, and maintains infrastructure and communication technologies.

There are several benefits to call center outsourcing that will make you question why you didn’t do it sooner, even though the business procedure may cause some concern. In fact, despite the alleged disadvantages, big worldwide firms like Amazon, Pfizer, and AT&T have already outsourced their call centres because they understand the enormous value it adds to their businesses.

Leading call centre providers provide various services, such as a contact centre help desk, backend office support, and online chat services for businesses, inbound and outbound call centres, customer email management, and more. Based on your needs, you may choose from a menu of alternatives provided by the finest call centre services to get the services you desire.

Many businesses suffer because they lack the personnel, money, time, or technology necessary to satisfy the changing needs of their clientele. You may relieve a lot of the strain and tension by outsourcing call centre services, freeing up your time to work on other initiatives that will advance your company.  Let us move on and have a look at the benefits of outsourcing your process to third party.

Cost Effective

All firms often conduct a cost-effective analysis before implementing new policies. Sifting through the copious information quickly exposes the huge payments already confirmed for individuals considering outsourcing.

  • According to Harvard Business Review, large and small businesses may save up to 30% a month by outsourcing.
  • The main cause of this decrease is the needless hiring of new staff.
  • Your business saves hiring, training, and salary time, freeing up resources for other growth or operational advancement areas.
  • Similarly, companies are no longer responsible for maintaining call centre outsourcing solutions.

Use of the Latest Technology

Outsourced contact centres are committed to implementing the most beneficial technologies since they are committed to maximising operational procedures and communication performance at every level. Every person at the outsourced centre can access the best tools available, whether an agent interacting directly with consumers or management reviewing stats.

Additionally, the service provider bears the cost of deploying and maintaining these cutting-edge communication tools, guaranteeing that your business gets the best software without having to bear the expense.

Efficiency in Operations

Businesses might choose an all-inclusive outsourced contact centre rather than managing many departments focused on different facets of the client experience. These contact centres have constant access to comprehensive information and can concentrate only on their primary communication duties.

Furthermore, call center Dubai that are outsourced can optimise basic procedures. For example, their creative, intelligent software may automatically route leads and other duties to agents based on customised business criteria. Because they lack automated tools, third-party staff can do more than your in-house agents.

Growth in Sales

Increased conversions are a noteworthy advantage of outsourcing call centre operations. Sales results are increased by two things: first, agents pay full attention to the work. Employees who are outsourced to handle fewer distractions converse more, which raises the possibility of total profit.

Second, the top contact centres can instantly match leads or clients with the best agent since they can access the most recent communication technologies. Matching, carried out under your brand as a “white labelling” service. This improves lead-agent compatibility and boosts rapport and the likelihood of sales. It is based on highly adjustable principles.

Flexibility and Scalability

Outsourced call centres can expand to meet your company’s demands. As your client base grows, your outsourced call centre will naturally add more people to handle peak calling hours. All you have to do is let your third-party service provider know about any advancements in your business, and they’ll handle the rest, making sure your clients receive prompt, knowledgeable.

Round-The-Clock Assistance

According to several experts, for businesses to be competitive in the twenty-first century, they must prioritise customer service. 86% of consumers will pay more for exceptional customer service.

Conclusion

Once you have evaluated the benefits and drawbacks of outsourcing your call centre and decided to move forward, the next step is to ensure that the third-party service provider you select utilises the most effective communication technologies available. These tools are only used by the best, allowing their staff to fully utilise their resources.

These are just a few advantages of outsourcing call centre operations to your company. Contact centres complete many customer support tasks. So when determining whether to outsource, you should consider the investments you are willing to make in your internal operations. Also you must check whether they make the most sense commercially. Is the fact that more than 70% of companies who already outsource intend to outsource even more a portent of things to come or just sound business sense? The latter is what we say.

How Can Call Center Outsourcing Help Businesses Save Time and Money?

By reallocating assets through call center outsourcing, businesses can streamline their operations, upgrade client fulfilment, and eventually accomplish cost savings.

Outsourcing may be a prevalent business technique, including designating specific assignments or operations to outside service suppliers. Call center outsourcing particularly alludes to the practice of contracting a third-party company to handle client service and support calls on behalf of a trade.

This permits companies to focus on their core competencies while leveraging the mastery and assets of specialised call centre suppliers.

Definition and Concept of Call Centre Outsourcing

Call centre outsourcing includes entrusting client service capacities to a devoted group of specialists who handle approaching calls, react to requests, and resolve client issues. These specialists are prepared to speak to the company and give high-quality service to clients.

The outsourcing partner ordinarily oversees the call centre infrastructure, innovation, and workforce following service level agreements (SLAs) characterised by the client company.

Benefits of Call Centre Outsourcing

There are a few benefits to outsourcing call centre operations.

  • Firstly, it permits companies to tap into the ability and encounter of call centre suppliers specialising in client benefit. This guarantees that clients get proficient and effective bolster.
  • Besides, outsourcing helps businesses decrease costs by dispensing with the got to contribute to costly call centre infrastructure and innovations.
  • Finally, outsourcing spares time by streamlining calls dealing with forms and permitting businesses to focus on their core exercises.

Cost Savings through Call Centre Outsourcing

One of the vital focal points of call centre outsourcing is the potential for critical cost savings.

  • Decrease In Operational Costs

Outsourcing call centre operations can lead to decreased operational costs for businesses. By joining forces with a call centre supplier, companies can maintain a strategic distance from the expenses of enlisting, preparing, and overseeing an in-house client service group.

The outsourced supplier selects and holds qualified operators, soothing the client company from the burden of these costs.

  • End Of Infrastructure Costs

Setting up and keeping up a handy call center in Dubai requires significant ventures in framework and innovation. By outsourcing, businesses can dispose of the requirements for such uses.

The call centre supplier is responsible for giving and overseeing the fundamental framework, counting communication frameworks, workstations, and computer programs, and permitting the client company to spare on gear costs.

  • Reserve Funds for Recruitment and Training

Enlisting and preparing client service specialists can be time-consuming and costly. Outsourcing mitigates these costs by exchanging the contracting obligation and preparing operators for the service of the supplier.

The call centre supplier, as of now, has prepared talented operators to handle client calls proficiently, sparing the client company time and cash related to recruitment and training forms.

Time Savings through Call Centre Outsourcing

In addition to cost savings, call centre outsourcing can assist businesses to save profitable time.

  • Streamlined Call Handling Process

Call centre outsourcing streamlines the call-handling process with the assistance of standardised workflows and conventions. The call centre in Dubai has built up methods for handling different calls, guaranteeing that clients get steady and practical benefits. This disposes of the need for the client company to create and manage such processes, saving them time and effort.

  • Quicker Reaction Times

Outsourcing call centre operations can result in quicker reaction times for clients. Call centre suppliers have the assets and mastery of handling tall call volumes effectively. They can send an adequate number of specialists to take incoming calls instantly. Outsourcing empowers quicker and more responsive client service rather than clients holding up in long lines or being set on hold for extended periods.

  • Compelling Call Directing and Lining Frameworks

Call centre outsourcing frequently comes with progressed call directing and lining systems. These innovations prioritise, and course calls to the foremost suitable specialists based on variables such as skillset, accessibility, and client inclinations.

By utilising such frameworks, call centre suppliers to guarantee that calls are productively disseminated among the specialists, lessening holding up times and empowering quicker issue determination.

Are There Any Dangers or Challenges Related to Call Centre Outsourcing?

Whereas call centre outsourcing offers various benefits, there can be dangers and challenges. A few potential concerns incorporate dialect obstructions, social contrasts, and guaranteeing information security and privacy.

It is pivotal for businesses to conduct a careful investigation when selecting an outsourcing partner, guaranteeing they have the vital mastery, innovation foundation, and compliance measures to address these dangers viably. Regular observation and open communication are imperative to moderating any challenges emerging amid outsourcing.

Conclusion

Call centre outsourcing offers businesses a profitable opportunity to optimise their operations, progress client service, and accomplish considerable toll and time investment funds. By leveraging the mastery and assets of outsourced call centres, companies can centre on their core competencies, whereas clearing out the client bolsters work in competent hands.

Be that as it may, it is fundamental to carefully assess potential outsourcing accomplices, build clear communication channels, and maintain a collaborative relationship for long-term victory. Consider Tele Services Company if you are dipping your toes into call centre outsourcing.

Different types of call centre services

Customer service centres have become an essential part of the present-day world. These call centres provide critical services to their clients and regular customers by clearing doubts and answering them. People working at these call centres have complete knowledge about the benefits imparted by their clients, and they sell the products. The employees working at these customer service centres are trained to listen to the customer’s complaints and queries. They then help them resolve them using different communication channels.

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