Helping your team to think in a customer centric way..

Align your Management to the objectives and KPIs of your organization..

Leadership Skills

Reach peak performance levels by enhancing leadership skills..

Call Center Training

Get your teams certified by our call center program C3P..

Protocol Training

Dubai, being a major economic zone attracts foreign delegations..

The Company was founded in 2000 by Dr. Ahmad Tahlak

Call Center In Dubai

In the year 2000, Dr. Ahmed Tahlak founded the company, The Teleservices, Dubai, UAE. Here you would get all your solutions for call centre procedures. The Teleservices Company is based in Dubai, efficiently providing all the call center services worldwide. Moreover, it is one of the most popular call centres of the country. Being an ‘ambitious UAE national, Dr. Ahmed Tahlak had an embarking experience in this particular industry. He was basically known as the ‘CALL CENTER GURU‘. His guidance is what gave this company that required edge in the form of expert professionals.

Get Your Call Center solutions with the TeleServices Company Dubai

We basically offer consultancy services and procured training and courses in customer service skills development, leadership skills, and management. We also thrive as the best solution providers for any managerial and technical problems that the companies face nowadays. Due to our expertise in various fields of the industry, we have been successful in emerging out as one of the top pioneering teleservices company in UAE.

In order to train the BPO employees for their job, it is very important to provide them with the complete knowledge of the various products and procedures involved in the job. Proper training and sound knowledge from the trainers would make the customers feel that they are actually talking to somebody who knows about their problems as well as the solution to those problems. Therefore, the training programs for call center employee act as a vital aspect of their career and personal development.

Call Center Solutions

As an institute, we are also the solution providers for the best works like B2b and B2C marketing. B2B marketing is basically a practice of selling products or specific services to various other companies that further resell them or use them to manufacture or improvise their own products or work systems. Moreover, if we talk about B2C marketing, then it is a business strategy of promoting different products among the potential customers. Our appeal in the International market has helped us in gaining this particular position in the industry where we can help out the other companies in their marketing strategies through our expert trainers.

Call Center Companies in Dubai, UAE

The Teleservices Company is the ideal source to outsource the works of your company. You can contact us for professional programs on outsourcing facilities by taking the help of BPOs and tend to retain a strictly professional attitude. As an outsourced agent, you can put up your employees to an external service provider just to handle the call volume overflow in the most efficient manner.

This would be a boom for your customer service skills as well. Moreover, you can also opt for outsourcing a particular department in order to provide the best support for your specialized calls.

Therefore feel free to connect and contact us for all your B2B and B2C marketing and Call centre in Dubai. Our experience in the top International market and our professional edge would be beneficial for the companies to reach out to their customers.

Your own customer service team, at a fraction of the cost.

Latest news and Articles

Effective Call Center Management: Tips from Industry Gurus

For people not experienced in managerial roles, managing contact centres might seem like sipping from a firehouse due to its numerous moving pieces. You may be an agent hoping to advance in your career or currently in contact centre management and want to know more about the ins and outs of the industry.

Why Is It Important To Have Effective Call Center Management?

Good call center skills training will improve your call centre’s overall performance and increase staff and customer satisfaction.

Customers’ perceptions of your business will be shaped by how successfully you manage their inquiries at your call centre, representing your brand.

You can lower agent turnover rates, monitor and enhance performance, and increase client retention with effective call centre management strategies.

Efficient Administration of Call Centres

Do you want to improve call centre agent management? The most excellent methods and strategies for improving customer satisfaction and teamwork should be put into practice. The following are some essential tactics for prosperous contact centres:

Become an Expert in Call Monitoring Tool Use

You should utilise monitoring tools as a call centre manager to monitor your agents’ performance. Tracking tools with proper customer service skills training may offer insights into KPIs about how well your team is operating and how pleased your clients are, so you don’t have to hope that your team of agents is working effectively.

Instruction on Products

A sales call centre is one of the locations where you require extensive training on goods and services. Because clients prefer to purchase from knowledgeable agents, consider any questions a potential customer could have and make sure your agents are prepared to answer them. Additionally, since you won’t have to wait on hold to find the solution, this will enhance the customer experience.

Train your agents, then your team leaders

To empower them, every contact centre agent needs a capable team leader. Thus, provide frequent training to ensure that your team leaders are capable of doing the job. Your agents would be the ideal mentees for the perfect mentor once you get them all set up.

Ensure That Your Clients Are Informed

By chance, do you have any notifications about sales, promos, or product updates from a brand? Knowing that an offer is a “better version” or “more budget-friendly deal” than the one they previously experienced motivates consumers to finish the sale faster. Occasionally, send out news or reminders using the channel that your consumers prefer.

Tech-Check

This one might seem more like a maintenance check than a call centre sales tip, but ignoring the possibility that a technical issue could ruin a contract during a sales call was brutal. Furthermore, it demotivates your staff and has a negative effect on client satisfaction!

Stress the Use of Optimal Scheduling

Ensuring that the manager appropriately schedules their agents is essential to a successful contact center management plan. By using efficient scheduling techniques, you can guarantee that your call centre is always staffed to capacity. Although this is more relevant to inbound call centres, staffing demands should also be considered by outbound call centres.

On the one hand, it’s critical to avoid overstaffing during periods of low call traffic. You may minimise the number of agents working and avoid overpaying for labour by managing your agent scheduling during slower client call periods.

Maintain Regular Contact with Staff

Effective call center in Dubai management is based on meaningful and regular communication with your personnel. It’s critical that a contact centre representative in this situation feels like a member of the team rather than an isolated individual.

Regular communication with your call centre staff will help you raise employee engagement. Furthermore, it gives the contact centre supervisor a chance to hear what the agents have to say, which may be used to enhance procedures and scripts.

Democratise and Centralise Data Access to Call Centres

According to a recent study, employees at siloed contact centres spend about 15% of their time looking for critical information to help clients. This may severely impact the productivity of your personnel and result in a subpar client experience.

Conclusion

Commence by offering thorough instruction that prioritises communication skills in addition to product knowledge. This guarantees that representatives can efficiently interact with possible clients, manage concerns, and steer discussions in the direction of a sale. Regular coaching sessions and feedback might help to hone these abilities further. Giving agents call center in Dubai customer service hints like active listening, empathy, and the capacity to tailor the conversation depending on client indications is another successful tactic.

Benefits of Outsourcing to Call Centres

The deliberate choice to hire and oversee a third-party service provider to handle your company’s communication needs is known as contact centre outsourcing. The outsourced supplier oversees performance under your brand name, employs and educates call centre operators, and maintains infrastructure and communication technologies.