Remote Call Center Training: Tools & Strategies

Remote work is here to stay. That is why you need a plan that keeps your team sharp without having…

What are the 5 skills of customer service?

The expectations of customers keep changing with each interaction. You do not compete solely on product or price anymore. You…

What is the work of Call Centre?

Businesses mostly depend on customer support and how promptly the service can be delivered. This needs a professional call centre…

Who is the Number 1 Call Centre Company in the Middle East to Trust?

The Teleservices Company is widely recognized as the leading call center company in the Middle East. They offer a range…

Dubai to shine on the world stage at Expo 2020

DUBAI: Dubai’s chance to shine on the world stage! The Government is expected to spend $7 billion on infrastructure, a…

Protocol helps build business relationships

JEDDAH – Adopting international protocols can play a long way in building relationships between two parties, according to international protocol…

Khaleej Times, Dubai – Launch of Train To Be An International Protocol Specialist

Don’t Blame Time.

If you share my passion for history, you will remember this sentence: “peace is the right time to prepare for…

Work Hard not Smart: That’s the Salty Truth

If you go through the biographies of many globally recognized business leaders, such as Sir Richard Branson, Elon Musk, Carlos…

Five alarm bells to sound when using Key Performance Indicators (KPIs)

In my many years of experience consulting for public and private sector clients, effective performance measures or Key Performance Indicators…

How to Conduct Training Needs Analysis

There is no secret recipe for conducting a Training Needs Analysis (TNA). There are, however, important steps to consider and…