The call center industry worldwide has undergone tremendous transformation over the past decade due to rapid changes in customer expectations, technological developments along with the competitive environment. According to Walker, by 2020 customer experience will overtake price and product as the key brand differentiation.
TBSC understands that customer service is the heart of running successful business in today’s ever changing and dynamic business environment. Whether it is outbound or inbound TBSC has supports any business like yours to increase customer experience and increased customer loyalty while you gain in quality, efficiency and cost effectiveness.
Our call center team has been designed to ensure our call center professionals are equipped enough to resolve complex situations to ensure continuous positive customer engagement. Exhaustive training programs ensure that the teams are fully trained industry specific concepts and core process trainings but also language proficiency as well as professional certifications. Along with our comprehensive training program, TBSC offers a comprehensive bouquet of customer relationship management tools like advanced dialers, call tracking and speech analytics that provide optimized, seamlessly integrated solutions to deliver outstanding customer experience.