The rapid business environment of modern times relies heavily on call centres for delivering customer service. Call centres represent the…
For people not experienced in managerial roles, managing contact centres might seem like sipping from a firehouse due to its…
Fresher candidates go through a lot of struggle while getting a proper job in the market. A lot of things…
A manager may be new to the role or might be working in the sector for most of their career….
The employers are now focussing more on the soft skills of every individual. On the basis of this, one job…
Work environments nowadays are more dynamic than it was a few years back. The leader has to do a lot…
It is not easy to manage things and definitely not easy to manage a group of human beings. It is…