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The Ultimate Guide to Training for Customer Service

Customer service helps you to connect with your valuable customers on an entirely different level. You can turn your customer service to your advantage to make it a success with innovative tools and ideas. When you go into a shop or purchase online, the first thing you notice is customer service and reviews. Therefore when you execute your customer service skills perfectly on the customers you get to establish a stable relationship.

Why Organizations Need Strong, Capable Strategic Leaders

Every organization now needs capable, strategic and strong leaders who will show the right path and strategic direction to all the members of the company. Good strategies are vital to survive in this competitive and ever-changing marketplace. Over the long term, a company can attain success only if it has one well-planned strategy. For make the leaders more efficient and strong, they can enrol themselves for any of the leadership skills courses. Leadership management training will help the organization to achieve their goal fast.

4 Ways to Improve Your Management Skills

Work environments nowadays are more dynamic than it was a few years back. The leader has to do a lot more than just leading a team. The leader should motivate his people and solve complex problems. A good manager should also boost a high performing work environment. Efficient people management skills can increase the productivity of the employees. It also motivates the employees so that they can work harder.

6 Key Rules To Learn When You Enrol For Management Skills Training

It is not easy to manage things and definitely not easy to manage a group of human beings. It is well known that Management is art and science to get work done by others, but in order to do that, you need to require some special skills to make it look like a piece of cake. The management skill courses training include such 6 key rules to follow, to win over any managerial activity, anywhere. Let’s check them out.

Protocol helps build business relationships

JEDDAH – Adopting international protocols can play a long way in building relationships between two parties, according to international protocol specialist Marie Betts-Johnson who directs the International Protocol Institute of California and carries more than 30 years of expertise in international relations.
“Protocol helps you to build relationships,” she said in an interview with Saudi Gazette. “It’s all about relationships or no business is going to happen.”

How to Conduct Training Needs Analysis

There is no secret recipe for conducting a Training Needs Analysis (TNA). There are, however, important steps to consider and apply in sequence to generate a list of training needs that satisfies the organization on one hand (achieving its strategic objectives) and the individual employeeRead More

Don’t Blame Time.

If you share my passion for history, you will remember this sentence: “peace is the right time to prepare for war”. I agree fully with this old saying even though it reminds me of humankind’s darkest periods, when racism or the arms race cast their shadows over civilization.Read More

Work Hard not Smart: That’s the Salty Truth

If you go through the biographies of many globally recognized business leaders, such as Sir Richard Branson, Elon Musk, Carlos Ghosn, Jeff Bezos and Carly Fiorina, you will come to the realization that they all put in more than 100 hours a week.That’s the equivalent of 14 hours a day (and change), weekends included.Read More

Five alarm bells to sound when using Key Performance Indicators (KPIs)

In my many years of experience consulting for public and private sector clients, effective performance measures or Key Performance Indicators (KPIs) were always a core component of any good strategy development project. This follows from the adage “You can only manage what you can measure”.Read More