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The Ultimate Guide to Training for Customer Service

Customer service helps you to connect with your valuable customers on an entirely different level. You can turn your customer service to your advantage to make it a success with innovative tools and ideas. When you go into a shop...

Why Organizations Need Strong, Capable Strategic Leaders

Every organization now needs capable, strategic and strong leaders who will show the right path and strategic direction to all the members of the company. Good strategies are vital to survive in this competitive and ever-changing marketplace. Over the long...

4 Ways to Improve Your Management Skills

Work environments nowadays are more dynamic than it was a few years back. The leader has to do a lot more than just leading a team. The leader should motivate his people and solve complex problems. A good manager should...

Protocol helps build business relationships

JEDDAH – Adopting international protocols can play a long way in building relationships between two parties, according to international protocol specialist Marie Betts-Johnson who directs the International Protocol Institute of California and carries more than 30 years of expertise in...

How to Conduct Training Needs Analysis

There is no secret recipe for conducting a Training Needs Analysis (TNA). There are, however, important steps to consider and apply in sequence to generate a list of training needs that satisfies the organization on one hand (achieving its strategic...

Don’t Blame Time.

If you share my passion for history, you will remember this sentence: "peace is the right time to prepare for war". I agree fully with this old saying even though it reminds me of humankind's darkest periods, when racism or...

Work Hard not Smart: That’s the Salty Truth

If you go through the biographies of many globally recognized business leaders, such as Sir Richard Branson, Elon Musk, Carlos Ghosn, Jeff Bezos and Carly Fiorina, you will come to the realization that they all put in more than 100...