Customer service helps you to connect with your valuable customers on an entirely different level. You can turn your customer service to your advantage to make it a success with innovative tools and ideas. When you go into a shop...
Customer service helps you to connect with your valuable customers on an entirely different level. You can turn your customer service to your advantage to make it a success with innovative tools and ideas. When you go into a shop...
Every organization now needs capable, strategic and strong leaders who will show the right path and strategic direction to all the members of the company. Good strategies are vital to survive in this competitive and ever-changing marketplace. Over the long...
Work environments nowadays are more dynamic than it was a few years back. The leader has to do a lot more than just leading a team. The leader should motivate his people and solve complex problems. A good manager should...
It is not easy to manage things and definitely not easy to manage a group of human beings. It is well known that Management is art and science to get work done by others, but in order to do that,...
JEDDAH – Adopting international protocols can play a long way in building relationships between two parties, according to international protocol specialist Marie Betts-Johnson who directs the International Protocol Institute of California and carries more than 30 years of expertise in...
There is no secret recipe for conducting a Training Needs Analysis (TNA). There are, however, important steps to consider and apply in sequence to generate a list of training needs that satisfies the organization on one hand (achieving its strategic...
If you share my passion for history, you will remember this sentence: "peace is the right time to prepare for war". I agree fully with this old saying even though it reminds me of humankind's darkest periods, when racism or...
If you go through the biographies of many globally recognized business leaders, such as Sir Richard Branson, Elon Musk, Carlos Ghosn, Jeff Bezos and Carly Fiorina, you will come to the realization that they all put in more than 100...
In my many years of experience consulting for public and private sector clients, effective performance measures or Key Performance Indicators (KPIs) were always a core component of any good strategy development project. This follows from the adage "You can only...