Sales Training
Sales happen when people connect with clients. The clients need to feel great about the product/ service offered, as well as about themselves – and not be put off. Hence, this requires high and positive energy levels at all times. Clients want to talk to you, and not have a scripted call.
More often than ever, it is the first 30 secs of a call that defines the tone of the call. At TSC, through our 3 day program on Sales training, we provide you with a powerful set of skills that train your agents to be confident on calls, and be ready for dialogue.
Besides providing great outbound selling skills, we also cover objection handling and powerful call closings, as a part of our program.
It’s important to understand and communicate that sales can enhance the service experience of a customer. For call center agents (and their supervisors, managers, coaches, trainers and quality assurance team), this means active listening, effective engagement and building a rapport with the customer.
