Call Center
Innovative progressions have likewise happened in these aggressive conditions in the call centre outsourcing Dubai. We comprehend that perfect client benefit is the most imperative element of an effective business. Beginning from BPO’s we offer great administrations and providers in outsourcing services in Dubai, UAE.
Our group has very much prepared and proficient people who are equipped providers in giving answers for our customers. We are very much prepared to call ourselves highly experienced solution experts to our customers with respect to complex circumstances that you are looking for your business. We have top connections in the field of outsourcing and we guarantee you that your business will be outsourced to professional experts with the assistance of BPO are outfitted with a very much prepared and specialized group.
The Tele Services company which helps you to outsource your business in Dubai, UAE. We use our top contacts to its full potential so that we can help our clients and make your business flourish.
Our services include basic BPO activities such as receiving international calls including b2b calls and b2c calls as well. For our customers, b2b or rather business to business calls refer to telephonic engagements between companies where one particular business makes any kind of business-related transaction to another. We also engage in b2c calls which mean business to consumer related calls where the transactions take between the business and the consumer directly.
These calls are often involving international companies, contacts and customers and our team is completely prepared to deal with a situation which can sometimes be not so ideal. The unhappy customers should be identified immediately and a unique approach has to be applied deciding their reason/ source of unhappiness. Our extensive training makes sure our employees deal with any kind of situation with complete calm and cool without any compromise on the work providing ideal answers and solutions every time. Positive feedback will obviously attract new customers for us as well.
This is one of the primary reasons why our outsourced solutions are known to be one of the top and best tele services company in all of Dubai UAE. Apart from all these services we also deal with the sales-related calls and surveys or pre-sales describing various choices and options for our customers and their general feedback about them. So what are you waiting for? Contact us today to utilise our call center services.
With increasing options available for a customer to be spoilt for choice, it has become important to have a detailed understanding of the customer needs, preferences and behaviour. Distinct from marketing and sales operations, presales provides a specific set of activities that lead to qualifying and understanding them.
Businesses have been benefitting from telesales since over 2 decades now. They use telesales to achieve their profit targets, advertise their products and services, generate leads, set appointments or even directly sell products over a phone call.
Customer Retention plays a vital role in the business world of today. It is cost-effective, faster and builds your credibility in the mind of the customer. While Customer acquisition is an important step, retention of customers, and ensuring they are happy and satisfied has a major role to play in winning over their trust and loyalty.
There are many challenges in Collections as a process, across organizations. An uncertain economic change makes collecting outstanding funds more difficult. To improve results, companies need a strategic partner who can deliver improved collections efficiencies with different processes put to practice. Third Party
Collections – for past due accounts, yet active Unsecured Collections – for written off debts, inactive
Customers are vital to any organization and Customer service is a critical aspect because it is often the only contact a customer has with a company. Besides being the main indicator to measure customer loyalty, identify unhappy customers, increase revenue and reduce churn; it also is a key differentiator to attract new customers.
This forms an integral part of any call center solution. This system exclusively handles incoming calls/emails/ chats from your customers and effectively responds to their requirements, based on parameters defined by your business.
With today’s customers communicating via various platforms, a business needs an equally agile Contact Center that supports multiple channels to connect better with the customers. TBSC’s multi-channel Outbound Call Center solutions allow you to target your specific segments and enhance customer interaction.