Conflict Resolution

Who Should Attend?

Leaders, senior managers, senior level management, and others who need to develop their leadership skills for enhanced performance and keeping up with the organizational objectives.

About The Program

For any level of a supervisor, in any organization, there are a number of basic supervisory skills that one needs to follow as a set of rules.

Conflict Resolution

Program Objectives

Learn how to apply appropriate conflict analysis to your organization and contexts
Adopt a mindset that is self-aware and sensitive to diverse populations of people in various set up organizations
Develop a reflective practice of learning
Bridge the gap between ‘knowing’ and ‘doing’ so that you can put the skills into practice in your own context
Work toward reaching constructive outcomes through the use of collaborative processes

Program Content

DAY ONE

Different types of conflict and benefits
- Collaborative – both sides win
- Compromising – neither side wins
- Avoiding – nobody wins
- Accommodating – one wins, one loses
- Competing – one wins, one loses
Define Acceptable Behavior
Hit Conflict Head-on