Insights

Customer Service

Are your customers “Happy Customers”? More often than we’d like, Customers are spoiled for choice t...

Outsourcing

Should I outsource my BPO services? Outsourcing as understood, is the allocation of one or more business ...

Leadership Training

Do leaders need training? Leaders make things happen. They are either born leaders, or developed along th...

Training

How do I ensure consistent training in my organization without increasing my overhead costs? Most organiz...